Draft template — pending legal review. This page explains our intentions in plain language. It has not yet been reviewed by a lawyer and may change before launch.
Legal
Refund Policy
Changed your mind? Ask within 14 days of paying and, if you've used less than 20% of your plan's AI checks for that period, we'll refund you in full. You can cancel any time to stop future charges.
1. 14-day refund
If you're not happy with a paid plan, email us within 14 days of a payment (your first payment or a renewal). If you've used less than 20% of the AI checks included in your plan for that billing period, we'll refund that payment in full.
2. When we can't refund
- more than 14 days have passed since the payment; or
- you've used 20% or more of the period's AI checks (those cost us real money to run).
We look at every request fairly, and the law where you live may give you extra rights — this policy never takes those away.
3. Cancelling
You can cancel any time from the Plans page in the app. Cancelling stops future renewals; you keep your plan until the end of the period you've paid for, then move to the Free plan. Your co-traders are paused if they don't fit the Free plan, never deleted.
4. How refunds are paid
Refunds go back to the original payment method, usually within 5–10 business days depending on your bank. When we refund a payment, the plan for that period ends and your account moves to the Free plan.
5. How to ask
Email us from the address on your account with "Refund" in the subject. No forms, no hoops.